Now in Early Access

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Built for engineering teams drowning in customer support threads. Reads your repo, replays the customer's session, drafts the Slack reply, and preps the fix PR. Your engineer approves. No hallucinations, every answer grounded in real code.

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Message to Resolution

sarah.chen2:34 PM

Hey, the /api/webhooks endpoint is returning 502s again. Started about 20 min ago. Customers are noticing.

> grouping thread...> loading repo context...> analyzing webhook handler...> found: src/server/webhooks.ts:47> drafting response...

AI DraftSent

Found the issue — the webhook handler at webhooks.ts:47 is timing out on payload validation when the request body exceeds 1MB. Pushing a fix now with streaming validation. ETA: 30 min.

How It Works

Connect Slack and GitHub in two clicks.

TrustLoop AI indexes your repos and groups incoming support threads automatically.

AI analyzes each thread with relevant code context and drafts a response.

Your engineer reviews the draft, edits if needed, approves. Sent back to Slack.

What Changes

Mean response time drops

AI drafts appear in seconds, not hours. Faster resolutions without keeping a human glued to the queue.

Support quality goes up

Every response grounded in your actual codebase, not guesswork or outdated knowledge base articles.

Engineers stay in flow

Review and approve from Slack. No context-switching to a clunky third-party support tool.

Trust By Default

Human-in-the-loop always

No AI response reaches your customer without engineer approval. You hold the final key.

Your code stays yours

Embeddings are strictly scoped to your workspace. No cross-tenant data sharing or model training.

Built for SOC 2

Audit logging, encrypted sessions, and role-based access control implemented from day one.

How It Started

Built at LotusHacks.
Then engineers kept asking when they could use it.

We prototyped TrustLoop AI at Vietnam's largest hackathon, sponsored by OpenAI. The agent read real codebases and drafted real support responses on stage. Judges liked it. The engineers in the audience liked it more. We kept building.

Top 5 Overall

Finalist

#1 Best Use of Codex

OpenAI category

#1 Best Use of OpenRouter

OpenRouter category

LotusHacks →

The Team

Built by engineers who lived the on-call
support nightmare.

Small team, opinionated product. We ship fast because every feature comes from a real 2am Slack ping.

Duc Nguyen

Founder & Engineering

Ex software engineer at a YC-backed startup. Knows what shipping fast actually costs, and watched the support queue quietly eat engineering velocity. Building TrustLoop AI to stop that.

Nhat Anh Tran

Co-founder & Engineering

Full-stack engineer obsessed with the craft of shipping tools engineers actually want to use. Building the retrieval and agent pipeline that makes every TrustLoop AI draft grounded in real code.

Your support queue won't fix itself.

Limited early access spots. Engineering teams with Slack + GitHub get priority. Book a 15-minute intro call and we'll walk you through a live demo.

Book an Intro Call →